Suggestions and Complaints
Boundary Court Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. Speak to whoever you feel most comfortable with – your GP, our practice managers or our reception staff will be happy to help.
In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can ask for a copy of our complaints procedure and complaints form.
Alternatively, you can contact NHS England on 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding English Bank Holidays) or email: firstname.lastname@example.org or write to:
PO Box 16738
For further details about how to make a complaint to NHS England please visit the NHS England website.
If you remain dissatisfied with the outcome you may refer the matter to:
The Parliamentary and Health Service Ombudsman
Tel 0345 0154033