We operate a strict zero tolerance policy towards violent or abusive behaviour. Our staff are here to help you and it is important that they are never made to feel threatened. The practice will not tolerate aggression or verbal abuse under any circumstances and we will, if necessary, take further action against anyone who acts inappropriately towards any member of staff or on our premises. Action may include being removed from the practice list and being asked to find another doctor. We will report assault or threatening behaviour to the Police without hesitation.